Return & Warranty
1. Right to return and withdrawal
If the Customer is not satisfied with the product he/she has purchased, he/she may return the product No later than fourteen calendar days. any additional charge for shipping and handling will be charge except when the product is not delivery in the specified condition and when will be consider not suitable for resale or the buyer uses a different way for return than the ones made available by FEELWHEELS, S.L . Refund will be carry on after goods have been examined by FEELWHEELS S.L. The product checking will be done once the item arrives our warehouse house and not by the collecting person.
In the event that FEELWHEELS, S.L. manages the collection, it will have 7 working days from the notification of withdrawal to pick up the product, and 14 working days to refund the amounts paid by the user. If the customer is who manages the return, these periods shall start from the date of FEELWHEELS, S.L., receives the goods.
To exercise the right of withdrawal, the customer must notify it by email to the following email address: [email protected], or by calling +34 60962997.
The product must be returned in its box or external original packing and well protected to prevent damage during transport. Otherwise, the products will be depreciated and the customer will be notified upon receipt of the return. Additionally you must include all original documentation, as it received at home.
- Once FEELWHEELS, S.L. receives the goods and, after checking the status of it, if returning the product is admitted, we will proceed to refund the amount according to the method of payment used by the Customer:
- If the payment was made by credit card, we will pay the amount to the same credit card within 14 working days.
- If payment is made by bank transfer, we will request an account number where to pay the amount. If payment is made via PayPal, we will pay the amount to the same credit card within 14 working days.
- FEELWHEELS, S.L. has the right to reject any product that is not returned in a suitable condition for resale. In this case, the goods will be returned to sender without notice.
- The customer agrees to immediately verify that the product has not been damaged during transport. Otherwise, the customer must note this fact on the delivery note, refuse the shipment and notify it by email to the following email address: [email protected] or by calling +34 609629972, within 24 hours. In cases of product damage or lack of conformity due to transportation (which are not apparent at the time of delivery), the customer must contact FEELWHEELS, S.L., and initiate the return process within seven business days following to the reception.
If the product has been damaged during transport, the customer may return the products during 7 working days after delivery. The client must send an email to: [email protected], indicating their intention to return the product, who receives an email, responding to instructions to perform for a refund.
- Products must be returned properly protected in their original packaging and in perfect condition for resale (not damaged, cracked, scratched or dirty), with all accessories, manuals and documentation included.
- Return of the product cannot be made under any circumstances once the product is been used. Especially, the refund won't be admissible if the convertible Trolley scooter has been used in road or abrasive surfaces, or whether any of the wheels are marked or damaged.
- Items not containing any element that identifies the sender won’t be admitted (order number, refund number, name, surname and address). Once the package has been received at FEELWHEELS, S.L. warehouses and we have verified that the returned products are in perfect condition, the refund process will take place. Customer will be informed of this procedure by sending an email. The refund in the bank account or customer Paypal account, used to purchase the order, shall be made no later than 14 calendar days from receipt of the product by FEELWHEELS, S.L. The value of the refund will be equal to the purchase price of the returned product, except when the product is not delivery in the specified condition or without any accessories, manuals or documentation included or when the buyer do not accomplish with our refund conditions.
- If the client has used a gift voucher or coupon promotion, they will be returned to his/her account.
All products offered by FEELWHEELS, S.L., are guaranteed. In this regard FEELWHEELS, S.L. will repair for free and / or replace with a new product or make the appropriate credit if any of its products were vitiated by a manufacturing defect within 2 years from delivery. All the costs of returning the product and shipping the new product or the same repaired product are borne by FEELWHEELS, S.L. except when the buyer use a different way for return than the ones made available by FEELWHEELS, S.L.
The customer must inform us by email of the manufacturing defect observed in the product within 2 months since he/she learned about it and that he/she wishes to return it. In the event that the problem of such product is not manufacturing, will be the consumer who pays the additional costs arising from such repayment.